FAQ's
Welcome to our Frequently Asked Questions. Here you'll find answers to common questions about our products, services, and policies.
Shipping & Returns
Do you ship internationally?
Yes, we ship outside the US. Please be aware that international shipments may be subject to import duties, taxes, and other fees, which are the responsibility of the customer. These costs are not included in your purchase price.
How long does it take to ship my order?
We're a small business, so we appreciate your patience! Online orders typically ship on Tuesdays and Thursdays, excluding holidays. You'll receive a tracking number as soon as your order ships.
What if my package arrives damaged?
We understand that receiving your order in perfect condition is important. While we're not responsible for damage that occurs during shipping, we'll be there to help you navigate the carrier's claim process. Please contact us immediately if your order arrives damaged.
What is your return policy?
Your satisfaction is our priority. We accept returns of unused and undamaged products within 15 days of delivery for a full refund or exchange. Contact us if you're not satisfied, and we'll be happy to help.
Warranty
What is your warranty policy?
Tire-Rite products are backed by a warranty against defects in materials and workmanship..
- Tire-Rte Products have a one-year warranty,
- Work Hose products have a two-year warranty
How do I warranty a product that I purchased?
To initiate a warranty claim, please contact us through the form on our contact page. If we have a record of your purchase, we'll contact you to discuss the issue. If you don't have a receipt, please include photos of the affected product with your initial contact. We may then ask you to return the product or parts, and we will provide a prepaid shipping label.
Products & Orders
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us for a custom quote.
What is the difference between open and closed flow air chucks?
Open flow air chucks are the most common and are required for hand tools (like tire gauges) and tankless 12-volt compressors.
Closed flow air chucks, with internal check valves, prevent air loss until engaged with a tire valve, making them ideal for compressor hoses.
My compressor does not have a ¼” NPT fitting, is there an adaptor?
- A Japanese "Nitto" Adapter is commonly needed for Rough Country, Iron Man 4x4, Smittybilt, Summit Offroad, and Dobinsons
- A Female I/M Adapter is commonly needed for compressors equipped with male I/M fittings like Viair compressors
- Gas Station Adapter / Schrader Valve Adapter is for compressors equipped with screw-on Schrader valve attachments like gas station air compressors.
Where can I purchase an adaptor?
Most adaptors can be purchased on Amazon.
My PRO gauge isn’t reading 0.0 psi, how do I rest it?
To reset your PRO gauge to 0.0 psi, press and hold the “zero” button for 5 seconds. This will cycle the screen and reset the gauge to 0.0 psi.
How do I set the psi on my set of deflators?
To set the desired PSI on your deflators, first move the black locking ring to the top position. Then, use the top of the blue body to adjust the PSI to your desired setting. Finally, twist the black locking ring down to lock it in place.